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Thank you for considering Ana’s Ark for your pet’s care. We strive
to exceed your expectations and help your pet stay healthy, active, and happy.
In order to assist you in the best manner possible, we have some policies for
every pet and owner, for the well being of your pet, other guests, and our
staff. Please read the below policies thoroughly, ask questions well before
your visit, and then relax - knowing that your pet’s visit will be safe and
fun!
Space in our programs is limited, and filled on a first-come, first-served
basis. Please make all reservations as early as possible to assure that we can
serve your scheduling needs. Unscheduled visits are strongly discouraged, as we
may be at capacity for that service already. For those seeking a boarding visit
at high-volume times, a two-month advance reservation is recommended.
We are proud of our convenient hours of operation. It is very important that
clients adhere to these hours, as anyone who repeatedly picks up late may be
denied future visits. If your pet is not picked up by closing time, you will be
charged an overnight deluxe boarding fee. Hours of operation for each service
are listed below, in each section.
Please refer to the appropriate section below for deposits required, by type of
service. Ana’s Ark accepts checks, cash, and the following credit cards for
payment: Visa, MasterCard, Discover, and American Express. Returned checks
carry a $35 fee.
If you need to cancel a reservation, please do so as soon as possible to avoid
charges. Daycare clients must cancel the day before a visit in order to receive
a refund or not be charged for the visit. Boarding clients must cancel before
the scheduled drop-off date; however, any cancellations of boarding services
will result in forfeiture of deposit, even if canceled the same day the
reservation was made.
All dogs entering Ana’s Ark for services must have proof of the following
vaccinations or titers (a blood test for a condition). Titers proof must be
updated every six months:
- DHPP – note that we do not require Lepto
- Rabies
- Bordetella (kennel cough) – note that we will accept the recommendation of
your veterinarian as to whether this is updated annually or semiannually
If your dog is ill, please take him or her to the vet immediately! We reserve
the right to refuse service if your dog arrives sick or showing evidence of
fleas. If your dog becomes ill while under our care, we will make every
reasonable attempt to contact you. We reserve the right to quarantine the dog
until you can pick him/her up, or we will take the dog to our vet if we believe
it is in your pet’s best interest.
Life-threatening illnesses or injuries will be treated as deemed best by staff,
at their discretion.
All veterinary bills are the responsibility of the owner, whatever the source or
cause.
You may drop off and pick up your pet any time between 7am and 7pm,
seven days a week. (Please check with staff for Holiday hours.)
No dogs over 40 pounds may participate in economy boarding.
Dogs who are boarding in economy or standard that become
destructive will be upgraded to deluxe at their owners expense.
All dogs opting for deluxe boarding must pass our entrance
screening.
Our deluxe program is unique in that dogs are not caged at any
time. However, any dog that we feel may cause a problem for others guests may
not opt for this boarding plan.
Deluxe boarding fees are broken into a daily fee and an overnight
fee, to provide the fairest pricing to customers. Dogs dropped off for deluxe
boarding prior to 2pm will pay the full day fee; dogs dropped off between 2pm
and 5:30pm will pay a partial fee; dogs dropped off after 5:30pm will not pay a
daily fee. Dogs picked up from deluxe boarding before 11am will not be charged
for that day; dogs picked up after 11am pay the daily fee. The balance of the
boarding fee is due at pick-up.
All clients must provide food for the length of the stay, along
with quantity and any other pertinent information. If you forget to bring your
pet’s food, you may purchase it in the Ark Store.
We will medicate your dog at no extra charge, provided the
medication is labeled and includes written instructions.
All dogs must pass an entrance screening prior to scheduling
daycare.
Drop off and pick up times for daycare are as follows: 7 days a
week from 7am - 7pm.
Payment for daycare is due on the last visit of the week, unless a
pre-paid package has been arranged. No deposit is required for daycare.
Training guests must remain on their leash and under their owner’s
control at all times, unless instructed by staff. Any training pets that bite
or nip other dogs or people may be denied service.
No deposits are required for training. The training class fee is
due before the start of the first class.
Although every possible precaution is taken when caring for your
pet, we realize that dogs can still be unpredictable, germs can survive even
the best cleaning, and human error can occur, despite training, supervision,
and set policies. Therefore, Ana’s Ark, Inc., its owner(s), employee(s),
assignee(s), representative(s) or any other person affiliated with the company
shall not be held liable for any health issues, illness, or injury (including
death) that may result from ill health or actions of another dog, or action of
an Ana’s Ark owner, employee, assignee, representative, or visitor.
By checking the I Agree button below, you and your
representative(s) or assignee(s) agree not to hold Ana’s Ark Inc. liable for
any illness, injury or death of your dog, yourself, minor children in your
care, or damage to your property while your dog is in the care of Ana’s Ark
Inc. You also acknowledge that your dog and any damage resulting from his/her
behavior or actions is your responsibility when in your care, and in the
parking lot of Ana’s Ark.
By checking the I Agree button below, you acknowledge that
you understand and accept the terms and conditions set forth by this agreement
and the policies of Ana’s Ark.
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